Cancellation Policy

If you wish to cancel your order, please contact us within 15 minutes of placing it.

After 15 minutes, your order is already being processed and prepared for dispatch, and cancellation is no longer possible. Instead, you may return the item within 30 days of delivery for a full refund in accordance with our Return and Refund Policy.

For cancellation requests, please contact our customer service team through our Contact Page or by email at support@lafichel.com.

Company Information
Email: support@lafichel.com
Phone Number: +1 236 243 8412

Store Name: La Fichel
Company Name: TKM productions
Company Number: 92446175
Company Address: Valenciadreef 12, Rotterdam, South Holland, 3067 WL, Netherlands

Customer Service Available Hours

Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.